Last updated: 24th November 2025
Website: werribeepartyhire.com.au
Business: Werribee Party Hire (“we”, “us”, “our”)
Werribee Party Hire is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you interact with us, make a booking, or use our website.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Information We Collect
We collect personal information necessary to provide party and event hire services, including:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Delivery and event address
- Billing details
- Event dates and delivery/pick-up times
1.2 Hire-Specific Information
- Items and equipment requested
- Delivery/collection instructions
- Event type (e.g., birthday, wedding, corporate event)
- Access or setup requirements
1.3 Payment Information
- Payment method
- Partial or full payment records
- Tax invoice details
(Note: We do not store full credit card details; secure payment providers handle this.)
1.4 Website and Digital Information
- IP address
- Browser type
- Pages visited
- Enquiry or booking form submissions
- Cookies and analytics data through Google Analytics or similar tools
- How We Collect Your Information
We may collect your information when:
- You make a booking online or by phone
- You submit an enquiry form
- You email or message us
- You sign a hire agreement
- You interact with our website
- You provide delivery or access details for a hire
- You make payment
We may also receive personal information from third-party platforms such as event directories or social media if you contact us through those channels.
- Why We Collect Your Information
We use your information to:
- Process bookings and manage hire orders
- Deliver, set up, and collect party hire equipment
- Communicate about your booking
- Send invoices, receipts, and confirmation emails
- Respond to enquiries
- Improve our products, services, and website
- Manage safety, equipment tracking, and liability
- Comply with legal and accounting obligations
- How We Store and Protect Your Information
We take reasonable steps to keep your information secure, including:
- Secure online booking systems
- Encrypted communication where applicable
- Restricted access to administrative systems
- Secure payment gateways
- Regular monitoring for security risks
While we take appropriate security measures, no method of transmission over the internet is 100% secure.
- Disclosure of Your Information
We may share your information with:
- Delivery staff or contractors to complete your hire
- Payment processors (e.g., Stripe, Square)
- Our website host or IT service providers
- Accounting or bookkeeping professionals
- Insurance providers (if required for claims or incidents)
We do not sell, rent, or trade personal information.
We may disclose information if required by law, court order, or to protect our rights, equipment, or customers.
- Cookies & Website Tracking
Our website may use cookies to improve user experience and track website performance.
Cookies may collect:
- Pages viewed
- Time spent on site
- Device and browser information
- General location (non-identifiable)
You can disable cookies through your browser settings, but some website features may not function fully.
- Third-Party Links
Our website may contain links to external sites (e.g., suppliers, social platforms).
We are not responsible for the privacy practices or content of these websites.
- Access to Your Information
You may request:
- Access to your personal information
- Corrections or updates to your information
- Deletion of data where legally possible
Requests can be made via email, and we will respond within a reasonable timeframe.
- Marketing Communications
We may occasionally send updates, promotions, or service announcements.
You can opt out at any time by:
- Clicking the unsubscribe link, or
- Contacting us directly
We will never send marketing messages without your consent.
- Children’s Privacy
We do not knowingly collect personal information from children under 16 without a parent or guardian’s consent.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last updated” date.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Werribee Party Hire
Email: info@werribeepartyhire.com.au
Phone: 03 9630 9384
Website: werribeepartyhire.com.au